Articles
What Is Conversational AI?
True conversational AI chatbots go far beyond the bots to which you've grown accustomed. They help businesses engage deeply with customers—24/7.
Haptik
Paid or Free Bots: 8 Questions to Help You Decide
"Paid or free bots?" This is the million-dollar question that decision-makers ask themselves before implementing a new customer service solution. There are some questions you need to explore before deciding which model serves your business needs. These questions dive into issues of scalability, types of questions handled and the kind of platform support required.
Haptik
How Do Chatbots Learn?
How do chatbots learn on their own and become "intelligent"? Let's learn about the major approaches in AI and ML for developing self-learning chatbots.
Haptik